Calculate your benefits for service providers
Hypothesis
| VARIABLES | |
|---|---|
| working days / year | |
| working hours / day | |
| average Total employment cost (=TEC) / hour (support staff or technician) | |
| assets managed at clients | |
| Full time equivalent “on the field” (=FTE) (engineers/agents) | |
| assets managed / engineer | |
| Interventions/engineer/day | |
| minutes / intervention (average) | |
| Time saved / non-structured call (in minutes) | |
| % of non-structured incoming calls | |
| Time needed upon arrival at customer (in minutes) | |
| % of calls with (arrival time savings) | |
| % of visits, which are 2nd visits | |
| % of 2nd visits that could be avoided (if full info) |
Key Gains
| Engineer planning | Formula | Current #/year | Current COST | eesyQ #/year | eesyQ COST | Savings (/yr) |
|---|---|---|---|---|---|---|
| Faster handling of interventions (gathering specs, mails, reminders, etc.), because 99% of all data comes in automatically – Use of a mobile portal. | #minutes * #interventions * TEC | 7560 | €52.920,00 | 3780 | €26.460,00 | €26.460,00 |
| Time saved on location (due to better info / visualisation of location on map) | #minutes * #interventions * TEC | 7560 | €52.920,00 | 6048 | €42.336,00 | €10.584,00 |
| Time saved, avoiding a 2nd visit (having full needed info, on materials needed etc) | #minutes of interventions /month * %2nd visits = #minutes spent on 2nd visits | 756 | €33.516,00 | 529 | €23.461,20 | €10.054,80 |
| TOTAL GROSS SAVINGS | €47.098,80 | |||||
| GROSS SAVINGS (/engineer) | €7.849,80 | |||||
| Cost (EQ licences) | #assets * 3€/year | €4.800,00 | ||||
| NET SAVINGS PER YEAR | €40.498,80 | |||||
* This is an indicative calculation, based on sectorial averages of our partners
** This includes savings on call centers & avoiding second visits