Massive Call Center & operational savings by integrating eesyQ with ConnectWise
Orlando, Florida Nov 8 – eesyQ announces integration with ConnectWise at the IT Nation event (booth 305) in Orlando : eesyQ enables companies to order or request service in 2 clicks via mobile or online, eesyQ also provides an intuitive and centralised job-ticket collaboration workflow between a company, its assets, workers and all the relevant suppliers. Thus, eliminating service-portals and reducing inbound call centre demand and e-mail support “snowstorms”.
“The cost of current communication methods with suppliers is too high, eesyQ enables service requests in 2 clicks via a mobile App, from any location, for any asset, to any supplier at any time, which enables your colleagues to use 100% of their time for core operations” said Jan de Kesel, President and CEO of ISN-Partners Limited. “Customer preferences are changing rapidly, mostly due to the rise in adoption by business and consumers of mobile technology. Our technology will empower your workforce, and provide them with the tools to automate and simplify their routine tasks. Creating satisfied customers, service excellence and harmony within your collaborative environment”.
Mobile design, efficient collaboration and communication
eesyQ is a collaborative platform that enables intuitive management of all the assets & service contracts within an organization. The mobile technology App means it can be used within any type of business setting, even if no one uses PCs or has a desktop.
eesyQ centralizes assets and supplier management communication in ONE mobile app. The tool enables both end-users and service provider to directly communicate with each other, thus eliminating unused customer web-portals or other communication channels, such as phone calls or e-mails. The result is massive time savings by eliminating unnecessary telephone calls and emails.
Service requests can be dispatched to the appropriate contact at suppliers in only 2 clicks. Companies can visualize all assets on interactive floor plans.
All communication can be connected to the existing systems used by the Service Provider or the customer (ERP, Job-Ticketing, etc.).