Hotel: How many people call the front desk ?
The Guest has a problem in the room but doesn’t really want to wait for reception or explain it and just let’s it go … but is unhappy
Broken light on a terrace?
The guest needs an extra pillow …
The guest’s hotel room is too cold and he would like engineering intervention.
Want to order room service & hang on the phone for 5 min to do it ?
Simplify all communication to the direct department and bypass reception where possible.
You’ll love it and so will reception.