hotel 2018-03-19T07:54:47+00:00

USER CASE

Hotel: How many people call the front desk ?

The Guest has a problem in the room but doesn’t really want to wait for reception or explain it and just let’s it go … but is unhappy

1

Broken light on a terrace?

2

The guest needs an extra pillow …

3

The guest’s hotel room is too cold and he would like engineering intervention.

4

Want to order room service & hang on the phone for 5 min to do it ?

5

Simplify all communication to the direct department and bypass reception where possible.
You’ll love it and so will reception.