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enduser case insights 2017-05-07T17:10:18+00:00

Managing your Service Providers can be challenging

Do you recognise yourself?

97% Of customers say customer service is very important to their choice and loyalty

92% Of customers expect a self-service customer support tool, or an FAQ page

83% Of customers consider being routed immediately to the agent most knowledgeable about their issue as very important

72% Of customers prefer to use self service support rather than phone or email support

71% Of customers say that valuing their time is the most important a Service Provider can do in order to provide good service

70% Of customers are not satisfied with using service portals

42% Of customers find getting their issue resolved quickly the most important aspect in a satisfactory customer experience