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Managing your Service Providers can be challenging

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Do you recognise yourself?

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97% Of customers say customer service is very important to their choice and loyalty

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92% Of customers expect a self-service customer support tool, or an FAQ page

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83% Of customers consider being routed immediately to the agent most knowledgeable about their issue as very important

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72% Of customers prefer to use self service support rather than phone or email support

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71% Of customers say that valuing their time is the most important a Service Provider can do in order to provide good service

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70% Of customers are not satisfied with using service portals

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42% Of customers find getting their issue resolved quickly the most important aspect in a satisfactory customer experience

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