Is your guest experience in Hotels sometimes frustrating?
Trying to contact reception about any problem is not ideal is it?
Your Guest has a problem in the room but doesn’t really want to wait for reception, or explain it. To them it is a minor irritation, but they will probably give you less stars on TripAdvisor. In addition, the problem goes unreported for the next guest…
Hotel - USER CASE
1. Broken light in the room?
2. The guest needs an extra pillow ...
3. The guest’s hotel room is too cold and they would like engineering intervention.
4. Want to order room service & hang on the phone for 5 min to do it?